Accessibility Statement

Policies and standards

We are committed to providing a website that is accessible to all users and one that provides a positive user experience in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. As such, we are partially compliant with the W3C Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

This means that all content on onlinestudy.uclan.ac.uk should be:

navigable using only a keyboard
meeting relevant contrast and colour recommendations
compatible with text-to-speech and speech-to-input software
marked up using appropriate metadata and alt attributes
able to zoom up to 300% without text spilling out of view

 W3C summarise the different technical requirements of an accessible website under four distinct categories:

perceivable – how content is displayed and accessed
operable – how users interact with our site
understandable – the language we use and the consistency of user interactions
robust – the compatibility of our site with a range of accessibility tools and formats

In addition to the above, there are customisation tools available via your browser or personal device that will improve your online experience if you have a disability. AbilityNet - How to use My Computer My Way has step-by-step advice on making your computer, laptop, tablet, or smart phone easier to use.

Which parts of the site do not yet meet AA compliance?

Whilst we are fully committed to improving our user experience and accessibility, we are aware some parts of this website are not fully accessible. This includes:

All on-demand videos will have optional captions available, however this does not extend to all of our live video streams
A small number of PDFs may not fully meet accessibility specifications – these are typically PDFs that we must host but are produced by a third-party organisation
Others are documents which were published before 2018; examples include in-depth financial reports, insurance documents, and some external returns content
A small number of images may not include an appropriate alt attribute (WCAG 2 1.1.1)

Work to make the above content fully accessible is ongoing. Please let us know if there are any additional issues.

If you are not able to access content on onlinestudy.uclan.ac.uk or a related site, we can help. Please contact us on: contentmarketing@cambridgeonlinelearning.com

We will help to provide you with alternate format content, answer your query directly, or point you in the direction of someone who can. By reporting non-accessible content to us, you are also helping to improve the experience for future users of our sites – thank you.

If you are not happy with how we respond to your query, contact the Equality Advisory and Support Service (EASS) or submit a complaint through our own complaints procedure: contentmarketing@cambridgeonlinelearning.com

Disproportionate burden

At this time, there are a small number of accessibility issues that would place a disproportionate burden on the University's resources to fix. These are listed below:

Some older financial statements (pre-2016) cannot be easily adjusted to meet document accessibility standards

How we tested this site

 This website was tested in April 2021. The test was carried out by the content team at CEG Digital using a range of accessibility tools and browser extensions. Documents are tested using relevant Microsoft and Adobe software. We tested at least one page from every section of the website, along with the front page and any highly-trafficked sub-pages.